Resources & Support

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

1. At what resolution should I save my photos and graphics?
2. Client Privacy Disclosure
3. Credit Application
4. Employment Application
5. File Submission Form
6. File Submission Guidelines
7. Guide to Using Your Customer Portal
8. How do I go about getting an estimate from you?
9. Is white considered a printing color?
10. PA Tax Exempt Certificate
11. VersaDoc System Guide
12. What file format should I use when submitting my electronic document for printing?
13. What is a proof and why is it important that I look at it?
14. What is the Pantone Matching System?
15. What type of products and services do you provide?
16. Why do the printed colors look different from the colors on my screen?
17. What equipment is used at your facility?
18. How do I create a PDF?

1. At what resolution should I save my photos and graphics?

   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

2. Client Privacy Disclosure

3. Credit Application Please fill free to download our credit application if you would like to have your own account with us. After completing the form you can either fax it to (724) 539-1881 or mail your form to: Attn: Accounting Department, Unity Printing Company Inc., 5848 State Route 981, Latrobe PA 15650.

4. Employment Application If you're interested in employment with our company, download our employment application, fill it out and send it to:

   Unity Printing Company Inc.
   Attn: Human Resources Dept.
   5848 State Route 981
   Latrobe PA 15650

5. File Submission Form This form explains what file formats are acceptable. This form also gives helpful tips on how to save your documents for printing purposes. Download the PDF file and print your own copy for a quick reference.

6. File Submission Guidelines Download this PDF file for helpful guidelines when submitting files.

7. Guide to Using Your Customer Portal At Unity Printing, we not only print a wide range of products, but we can store them too! If you frequently re-order particular items and don't want the hassle of storing them on-site, we can print and warehouse your items for you and deliver them at your request. We'll create your very own Customer Portal where you can access the files you wish to order 24/7, and we'll print and deliver them accordingly. See the PDF linked above for instructions on taking our quick and easy tutorial on accessing your Customer Portal.

8. How do I go about getting an estimate from you?

   Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

9. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

10. PA Tax Exempt Certificate File can be downloaded and printed for your records.

11. VersaDoc System Guide The VersaDoc System is especially designed for companies that purchase several business cards, letterhead or envelopes with the same basic layout but with variable name and address information. From the Document Library you’ll be able to enter the variable data, proof the document instantly and place your order with us—all in a matter of minutes.

12. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

13. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

14. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

15. What type of products and services do you provide?

    Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, checkout out the Products & Services area in the Customer Service Section of our website.

16. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

17. What equipment is used at your facility?

    Click this link to download our equipment list.

18. How do I create a PDF?

    Click on the link above to download the settings we use to create a PDF. You will need the full version of Adobe Acrobat. Simply start Distiller, go to the Settings Menu and click on Add Adobe PDF Settings… Select the file you have downloaded (UPC_PDF.joboptions). When you go to create a PDF from the program you are using, select the UPC_PDF setting.

    If you do not have the full version of Adobe Acrobat, nearly all programs allow you to create PDF's. Always choose Press Quality settings. This will embed all fonts. Allow for bleed if applicable.